Privacy, Return Policy, and Terms & Conditions

Information We Collect

We collect various types of information in connection with the services we provide, including:

• Information you provide directly to us.
• Information we collect about your use of our services.
• Information we obtain from third-party sources.

Information We Collect Through Automatic Data Collection Technologies

We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services, and about your use of the Services, even if you use the Services without registering or logging in.

• Usage information: Details of your use of our Services, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through our Services.
• Computer and device information: Information about your computer, Internet connection, and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type, etc.), device type, device's unique device identifier, mobile network information, and the device's telephone number.
• Stored information and files: Our applications may access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.
• Location information: Our applications collect real-time information about the location of your device, as permitted by you.
• Last URL visited: The URL of the last web page you visited before visiting our websites.
• Mobile device IDs: Unique mobile device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and iPad). If you're using our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of our applications. Unlike cookies, mobile device IDs cannot be deleted. Advertising companies may use device IDs to track your use of our applications, track the number of advertisements displayed, measure advertising performance, and display advertisements that are more relevant to you. Analytics companies may use mobile device IDs to track your usage of our applications.
• Your preferences: Your preferences and settings such as time zone and language.
• Your activity on the Services: Information about your activity on the Services, such as your search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited our Services, the date and time you used the Services, error logs, and other similar information.
• Mobile status: For mobile application users, the online or offline status of your application.
• Applications: If you use the Bookh application, Bookh may collect information about the presence and/ or absence and/ or details pertaining to other applications on your mobile phone. The applications we gather information for, may vary across categories including, without limitation, shopping, fashion, food, and travel. This will help us understand you and your preferences better and enable Bookh to provide you with a personalized experience.

Precise Location Information and How to opt Out

When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device's GPS location (including the latitude, longitude, or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to inform you about restaurants in your area or applicable promotions). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.

Cookies and Other Electronic Tools

We, and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, "flash cookies" and similar files or technologies to collect and store information in respect to your use of the Services and third-party websites. A cookie is a small text file that is stored on your computer that enables us to recognize you (for example, as a registered user) when you visit our website, store your preferences and settings, enhance your experience by delivering content and advertising specific to your interests, perform research and analytics, track your use of our Services, and assist with security and administrative functions. Cookies may be persistent or stored only during an individual session. To understand more about cookies, click here https://www.aboutcookies.org. A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users' computers. Bookh uses pixel tags to measure the popularity of our various pages, features, and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.

Most browsers are set to automatically allow cookies. Please note it may be possible to disable some (but not all) cookies through your device or browser settings, but doing so may interfere with certain functionality on the Services. Major browsers provide users with various options when it comes to cookies. Users can usually set their browsers to block all third-party cookies (which are those set by third-party companies collecting information on websites operated by other companies), block all cookies (including first-party cookies such as the ones Bookh uses to collect search activity information about its users), or block specific cookies. To modify your cookie settings, please visit your browser's help settings. You will need to opt out on each browser and each device you use to access the Services. Flash cookies operate differently than browser cookies and cannot be removed or blocked via web browser settings. By using our Services with your browser set to accept cookies you are consenting to our use of cookies in the manner described in this section. For more information please read our Cookie Policy.

Third parties whose products or services are accessible or advertised through the Services, including social media services, may also use cookies or similar tools, and we advise you to check their privacy policies for information about their cookies and other practices. We do not control the practices of such partners and their privacy policies govern their interactions with you.

Information from Third Parties

We may collect, process, and store your user ID associated with any social media account (such as your Facebook and Google account) that you use to sign into the Services or connect with or use with the Services. When you sign in to your account with your social media account information, or otherwise connect to your social media account with the Services, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider's privacy policy and help center for more information about how they share information when you choose to connect your account.

Third-Party Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Return Policy

At our company, we strive to provide our customers with the highest quality items, bakery and food products. We understand that sometimes issues may arise, and we are committed to resolving them promptly. Our return policy is designed to ensure customer satisfaction while maintaining the highest standards of food safety.

Eligibility for Returns

Due to the perishable nature of our products, we accept returns and exchanges under the following conditions:

• If you receive an incorrect or damaged item.
• If the product is spoiled or compromised in quality at the time of delivery.
• If the product is significantly different from its description.

Return Process

To initiate a return, please follow these steps:

• Contact our customer service team within 24 hours of receiving your order. Provide your order number, details of the issue, and any supporting photographs if applicable.
• Our team will review your request and, if approved, will arrange for a replacement or issue a refund.
• In some cases, we may request that you return the product to us. If this is required, we will provide instructions and cover any associated costs.

Non-Returnable Items

We cannot accept returns for the following items:

• Products that have been opened or partially consumed.
• Products that are not in their original packaging.
• Items purchased on sale or with special promotions.

Refunds

If your return is approved, we will process a refund to your original method of payment. Refunds may take several business days to appear on your account, depending on your bank or payment provider.

Contact Us

If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products. You may contact us on any of the standard modes by using the information (email Id, phone, etc. Published on the home page.

Terms and Conditions

By using our services, you agree to be bound by the following terms and conditions. Please read them carefully:

• Use of Services: You agree to use our services only for lawful purposes and in accordance with these terms. You agree not to use our services in any way that could damage, disable, overburden, or impair our servers or interfere with any other party's use and enjoyment of the services.
• Account Security: If you create an account with us, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
• Product Descriptions: We attempt to be as accurate as possible with our product descriptions. However, we do not warrant that product descriptions or other content of our services are accurate, complete, reliable, current, or error-free.
• Limitation of Liability: We will not be liable for any damages of any kind arising from the use of our services, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
• Modification of Terms: We reserve the right to make changes to our site, policies, and these terms at any time. If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Shipping Policy

We are committed to delivering your orders promptly and in excellent condition. Our shipping policy outlines the terms and conditions related to the delivery of our bakery and food products:

• Delivery Areas: We currently offer home delivery services within specific areas. Please check our website or contact our customer service team to confirm if we deliver to your location.
• Delivery Times: We strive to deliver your order within the estimated delivery time provided at checkout. Delivery times may vary based on your location and order volume. We will notify you if there are any delays.
• Shipping Costs: Shipping costs are calculated based on your location and the size of your order. These costs will be clearly displayed at checkout.
• Order Tracking: Once your order has been dispatched, you will receive a confirmation email with tracking information, allowing you to monitor the status of your delivery.
• Delivery Issues: If you encounter any issues with your delivery, such as a missing or damaged order, please contact our customer service team immediately so we can resolve the problem.

Contact Us

If you have any questions or suggestions about our Privacy Policy, Return Policy, Terms and Conditions, or Shipping Policy, do not hesitate to contact us.

Delivery Timing: 1 - 7 Business Days

Operational Address:  AXIS/SBI Bank Building, Regipora, Kupwara 193222.